Last modified: Oct 06, 2025 11:34 (UTC+08:00)
Terms And Conditions
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Payment Terms

Payment Terms

1. THESE TERMS

1.1. Parties.

By using the DNBC Platform and Services ( “DNBC Financial Hong Kong Limited”, “DNBC”, “DNBC HK” “we”, “our”, “us”) you (‘Customer/you/your’) agree to these terms applying between you and DNBC. Please read these terms carefully and contact us if anything is unclear. DNBC Financial Hong Kong Limited is licensed as a Money Service Operator (No. 22-10-03118) in Hong Kong.

1.2. Additional Documents.

The following additional documents (which are updated from time to time) also apply to your use of the DNBC Platform and Services and should be read together with these terms:

(a) General Terms

(b) Cookie Policy

(c) Privacy Policy

Where we provide you with other services, you should refer to the terms and conditions of those other services.

1.3. Access to these terms.

You can always see the most current version of those documents, including these terms, on our website at www.hk.dnbcgroup.com

You can also download a copy of these documents and keep it for future reference or ask us for a copy at any time.

1.4. Contact us.

If we need to send you information in a form you can keep, we will either send you an email or provide information on our website or via the DNBC Platform that you can download. Please keep copies of all communications we send to you

2. CHANGES TO THESE TERMS

2.1. General changes.

You are deemed to have accepted the proposed changes if you do not terminate these terms by giving us written notice during the notice period.

2.2. Urgent changes.

We may also make some changes immediately, without prior notice, if they:

(a) are required by Applicable Law; or

(b) relate to the addition of a new service or extra functionality to our Services and do not affect any terms relating to the existing Services.

2.3. If you do not agree to changes.

You should stop using our Services if you do not agree to any changes. If you keep using our Services after we have announced such a change, you are deemed to have accepted the change.

2.4. Modifications.

We may modify the configuration, appearance or functionality of the DNBC Platform at any time to facilitate the continued and proper operation of the DNBC Platform or to comply with Applicable Law. To the extent reasonably practicable, DNBC will provide you with advance notice if the modification would materially affect your ability to use the DNBC Platform.

2.5. Updates.

We may issue updates for the DNBC Platform, from time to time. Some updates may require you to take steps to implement them. In some cases (for example, if there are security risks), you will not be able to use the DNBC Platform until you have implemented the update. If you have not implemented an update within 6 months of us releasing it, we may stop providing some of the Services to you or terminate these terms, by giving you two months’ prior written notice.

3. IDENTITY CHECKS & INFORMATION REQUESTS

3.1 Identity checks.

In accordance with Applicable Law, before and from time to time, during our provision of Services to you, we will carry out customer due diligence checks on you, your directors, and ultimate beneficial owners. You must provide us with complete, accurate, and up-to-date information at all times, including personal information about your directors and ultimate beneficial owners.

3.2. Information requests.

You will promptly provide any additional information we require at any time, at the latest within 2 Business Days of a request from us. For example, we may request information to confirm the authenticity of certain transactions. You acknowledge that we may not provide you with any of our Services until we have received all the information we require. We will not be responsible for any loss you may suffer or incur arising out of your failure to do so.

3.3. Third party verification.

You agree that we may make, directly or using a third party, any inquiries we believe are necessary to verify information you provide to us, including checking commercial databases or credit reports. We may keep records of such customer due diligence checks in accordance with Applicable Law.

3.4. Acting on your own account.

You confirm you are acting on your own account, not on behalf of any other person or legal entity. If you are entering into these terms as trustee of a trust, you must disclose that to us. We will deem any use of the DNBC Profile and associated accounts, including any transfers into and out of those accounts, to have been carried out by you.

4. ABOUT OUR SERVICES

4.1. DNBC Profile and Platform.

Once you have successfully registered with us, an DNBC Profile will be created for you. We will only create your DNBC Profile and allow you to use our Services if we are satisfied with the information you have provided, and any subsequent information we have reasonably requested from time to time, and we have been able to verify this information to our satisfaction. You can use your DNBC Profile to log into and gain access to the DNBC Platform. The DNBC Platform provides you with an easy to use user interface to access and use our various Services.

4.2. Services overview.

Our Services provided under these Terms include:

(a) Money remittance – where you can send funds to payees; and

(b) Currency exchange – where you can convert funds from one Supported Currency to another.

5. REVERSALS AND REJECTIONS

5.1. Reversals.

We may need to reverse any funds sent or received in connection with the Services, and either deduct funds we have received as part of the Services or return funds we have received as part of the Services, including in the following circumstances:

(a) the sender reverses a transaction or is likely to reverse a transaction;

(b) the sender made a transfer to you by mistake;

(c) you have provided us with incorrect instructions for the transaction;

(d) we suspect that a transaction is fraudulent, or is in breach of these terms or Applicable Law; or

(e) we exercise our rights.

You must reimburse us as soon as possible. If we reverse a transaction, we will, in our sole discretion, do this at the prevailing FX Exchange Rate applicable at the time of the reversal or at the original FX Exchange Rate applicable to the transaction.

5.2. Rejected Transactions.

We may withhold, reject, or delay any funds received, exchanged or sent in the following circumstances:

(a) no valid exchange rates are available from our correspondent banking partners, liquidity providers, or other financial institutions;

(b) any relevant anti-money laundering or counter financing of terrorism limits are exceeded;

(c) you have not complied with your obligations under these terms, the Acceptable Use Policy or under Applicable Law; or

5.3. Transfers using correct details.

In each case, you will need to ensure the funds are transferred to us using the correct bank details and any unique transaction reference number details specified by DNBC. If you do not provide accurate details, then we may not be able to receive the funds and record the amount in the relevant account. In such cases, we will not be liable for any loss you may suffer or incur, although we will use reasonable efforts to investigate and credit or return incorrect and inaccurately referenced payments into or from your account.

SAFETY AND SECURITY

6.1. Keep your DNBC Profile safe.

In order to use the DNBC Platform, you (or your Authorised User) must log in using the unique password and any multiple-factor authentication: for example, we may require your Authorised User to authenticate that they are the Authorised User when logging in to the DNBC Platform, or for certain transactions made using the DNBC Platform. You must store all log-in information and passwords to access the DNBC Platform safely and securely at all times and only allow Authorised Users to access the Services.

6.2. Contact us if you suspect your DNBC Profile may be compromised.

You must contact us immediately by email to [email protected] and change your password if you suspect:

(a) your DNBC Profile, or access to the DNBC Platform or other security credentials are stolen, lost, used without your authorisation or otherwise compromised; or

(b) someone else finds out your log-in information and password for your DNBC Profile or User Profile.

Any undue delay in notifying us may affect the security of your DNBC Profile, or access to the DNBC Platform and may result in you being responsible for any financial losses.

6.3. Check the transactions in your accounts regularly.

All of your activity is displayed in the DNBC Platform. You must contact us immediately by email to [email protected] to report any suspected or actual unauthorized transaction or other security concerns regarding the DNBC Platform. We may be able to refund money you have lost if the transaction is due to our mistake, fraud, or errors with your transaction. If you do not notify us of any unauthorised, or incorrectly initiated or executed transactions immediately, you may lose the right to have the matter corrected or money refunded. You also may not be able to claim a refund if:

(a) you have breached these terms or any Applicable Law;

(b) you gave us incorrect instructions for the transaction (in which case, we may reasonably assist you to recover the funds, where possible, but we do not guarantee that this would be successful); or

(c) any losses are not the direct result of our act or omission.

6.4. Unauthorised transactions.

We are not liable for unauthorized transactions that are caused outside of the direct control of DNBC. In particular, but without limitation, we are not liable (and you will be solely liable for all losses):

(a) if you do not promptly notify us of security issues;

(b) if we find that you or your Authorised Users, or anyone else acting on your behalf, has acted fraudulently or recklessly (and we will not refund you in any circumstances);

(c) if you have with intent or gross negligence compromised the security of your DNBC Profile or the DNBC Platform or failed to comply with your obligations to use them in accordance with these terms, and to keep all log-in information and passwords confidential and secure;

(d) if you gave us incorrect instructions for the Payout (we may reasonably assist you to recover the funds, where possible, but we do not guarantee that this would be successful); and

(e) in any other circumstance outside of our direct control to the extent permitted by Applicable Law.

6.5. Acknowledgements.

You acknowledge that:

(a) DNBC will not be responsible for or otherwise guarantee the performance of any transaction you enter into via the DNBC Platform;

(b) you must obtain and use any equipment or telecommunications lines and connections that may be necessary for you to use or connect with the DNBC Platform;

(c) certain software and equipment you use may not be capable of supporting certain features of the DNBC Platform; and

(d) it is your responsibility to configure and update your information technology, software and equipment in order to access the Services or the DNBC Platform.

6.6. Your liability.

You will be liable for all costs, charges, claims, damages, fees, disbursements, losses, expenses, fines, and liability suffered or incurred by DNBC arising out of or in connection with: (i) (where applicable) your incorrect instructions, overpayment, payment error, or other invalid payment you cause; (ii) any error, default, negligence, misconduct, or fraud by you, your employees, directors, officers, or representatives, or anyone acting on your behalf; and (iii) any costs, charges, claims, damages, fees, disbursements, losses, expenses, fines and liability suffered or incurred by DNBC in respect of a failure by you to comply with these terms, including but not limited to, this clause 6.

7. PAYMENT SERVICES

7.1. Description of Payment Services.

Once your DNBC Account (Personal, Business account) is created and you are accepted as a customer, you may instruct us to make a Payment by providing the details of the payee as prompted in the DNBC Internet Banking (Apps). We will only process Payments in Supported Currency. Each Payment is an individual contract between you and us.

7.2. Making a payment.

Your request to make a Payment shall be deemed to be received at the time you click “Confirm” (or any similar button) in the DNBC Internet Banking (Apps). We may decline your instructions to make a Payment if:

(a) the third-party payee/beneficiary fail to pass our compliance checks;

(b) you have not paid us the full Payment amount, plus our Fees;

(c) it is unlawful;

We reserve the right to take any action where a Payment is declined being unlawful.

7.3. Payee.

You must ensure that all the payee and payment details you enter when requesting to make a Payment are correct and complete. Providing us with accurate information is your sole responsibility. We will not be liable for any Payments sent to the wrong payee or their account as a result of you providing incorrect payment details. Any charges incurred as a result of incorrect payment details may be charged to you.

7.4.Sufficient funds.

Before we execute your Payment, you must pay sufficient funds to us to cover the full Payment amount (plus applicable Fees). You specifically acknowledge that we may deduct or set-off the Payment amount and applicable Fees against any funds collected for you and credited to your Business Account, without notice. Once the funds are transferred to us to settle a Payment, full ownership and title to these funds are transferred to us absolutely. There may be specific requirements on having sufficient funds depending on your location, which if applicable, are set out in your relevant Region Specific Terms. Please read these carefully.

7.5. Timing of payment.

If you ask us to make a Payment to a payee, we will execute the Payment as soon as reasonably practicable and, in any event, generally within one (1) Business Day after we accept your instructions. The methods of crediting the funds may be provided by third parties (for example, the bank where the payee has their payee account) and are not part of the DNBC Services. We do not have any control over the amount of time it may take for a payee’s bank or payment provider to credit funds to the payee, but would generally expect this to take less than three (3) Business Days, unless a longer period is required by us to comply with Applicable Laws.

7.6. Reversals or cancellations

In the event that a Payment is unsuccessful or refunded and the funds revert back to us, you authorise us to credit the funds back to your Business Account, less any fees which may be charged by the bank provider or any other payment provider.

8. COLLECTION SERVICES

8.1. Description of Collection Services.

Once your DNBC Account is created and you are accepted as a customer, we will collect funds on your behalf from your senders into your Business Account, Personal Account (“Account”). You may receive funds through us in accordance with these Terms of Services in any Supported Currency. Each collection is an individual contract between you and us.

8.2. Source of Funds.

The Collection Services are provided to facilitate you to receive or collect payments from your senders. There may be restrictions on the source of your funds depending on your location, which if applicable, are set out in your relevant Region Specific Terms. Please read these carefully.

8.3. Receipt and balance of funds.

Upon receipt of the funds, we will update the balance of your Account accordingly. We are not responsible for any funds transferred by your sender until after we have updated the balance of your Account, which is generally the same Business Day of the actual receipt of the funds by our third-party bank partner.

8.4. Collection Instructions.

To use the Collection Services to receive funds, you must provide Collection Instructions assigned to you by DNBC to your senders. You are solely responsible for providing your senders with the correct Collection Instructions. You will not receive incoming funds if you provide incorrect Collection Instructions.

8.5. Collection of funds.

The funds collected pursuant to Collection Instructions will be placed in one or more underlying bank accounts opened in our name for the sole purpose of providing the Collection Services. The funds in any underlying bank account will be pooled and commingled together with those of other users of DNBC Services offered by us.

8.6. Transfer of funds.

Subject to any set-off rights outlined below, you can transfer any funds credited in your Account by making a Payment. There may be restrictions on withdrawing your funds depending on your location, which if applicable. Please read these carefully.

8.7. Legitimate source.

You must ensure that all funds received in connection with the Collection Services come from a legitimate source and otherwise comply with any policy determined by us. You agree to promptly provide evidence of the source of the funds on request.

8.8. Right of refusal.

We reserve the right to reject or limit Payments made to you at any time at our sole discretion. Payments made to you may be rejected for various reasons, including reasons related to compliance with Applicable Laws (including applicable anti-money laundering laws) or our risk management policies and procedures. When rejecting a Payment made to you, we will be under no obligation to disclose the reason for the rejection.

8.9. Reversals.

If the sender who paid you through the Collection Services is entitled to a refund or chargeback, we will attempt to reverse the payment and may debit the balance of your Business Account for the reversed payment as well as any applicable fees for the transfer. If the transferred funds are no longer available in your Business Account for the reversal, you agree to pay us promptly for any missing funds as well as the cost of any applicable fees actually incurred by us in connection with refund. We reserve the right to set-off any amounts owing under this Clause as set out in the Clause Set-off below. In connection with a Payment disputed by the sender for services not rendered and/or goods not delivered or not as ordered and rebuttal of a chargeback thereof (Recall payment), you may be required to provide us with documented evidence relating to the services or goods you provided, including but not limited to, invoices, correspondence, documents relating to deliverables, shipping certificates, tracking numbers and the like. Should you request that we pursue a claim on your behalf to rebut a chargeback we will have full discretion whether or not to do so, including on the basis of the documented evidence provided as aforesaid, and subject to other conditions that may apply.

8.10. Safeguarding.

We have implemented commercially reasonable administrative and technical measures to protect and safeguard any funds received in connection with the Collection Services and credited in your Account. We hold such funds in designated bank accounts segregated from our corporate funds, and we will not use such funds for our own operating expenses.

When you pay us Fees, full ownership and title to these Fees transfers to us absolutely and such funds are then considered as our funds.

8.11. Set-off.

You agree that we are entitled, at any time and without prior notice to you, to combine or consolidate the available cash balance maintained by us for you in your Business Account, and set off or transfer any money standing to the credit of any such account in or towards settlement (whether in full or in part) of any amount owed by you to us in connection with the DNBC Services. For the purposes of this Clause, we may make any necessary currency conversions at the rate DNBC considers appropriate.

8.12. Foreign Exchange Fluctuations.

Given the nature of cross-border payments and the frequent involvement of multiple banks or payment service providers, you acknowledge that it may take some time for us to actually receive a Payment from your senders. You agree to bear any risks with respect to your incoming fund transfers arising from foreign exchange rate fluctuations that may happen between the time your senders send the payment to the time when the funds are actually received.

8.13. No interest.

Pursuant to Applicable Laws, we will not pay interest on funds credited to your Account.

9. RESTRICTED SERVICES

The following are Restricted Services and you must not:

  1. use the DNBC Services for any illegal purposes, including, but not limited to fraud and money laundering, unlawful sexually oriented materials or services, counterfeit products, funding of terrorist organizations, unlawful purchase or sale of prescription drugs, other controlled substances or other products prohibited by Applicable Laws. We will report any suspicious activity and cooperate with any relevant law enforcement agency or regulator;
  2. use the DNBC Services to abuse, exploit or circumvent the usage restrictions imposed by a merchant on the services it provides, or to obtain goods or services without paying the amount due partially or in full;
  3. breach these Terms or any other agreement or policy that you have agreed with us;
  4. create more than one (1) DNBC Account per legal entity without our prior written consent;
  5. without limiting (1) above, use the DNBC Services to conduct activities pertaining to certain activities, including but not limited to, adult entertainment/pornography, auction houses, charities, dating and escort services, binary options, political or religious organisations, and business claiming to trade in prime bank guarantees, debentures, letters of credit or medium term notes;
  6. infringe any copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
  7. act in a manner that is defamatory, libelous, threatening or harassing when using the DNBC Services;
  8. provide us with false, inaccurate or misleading information;
  9. use the DNBC Services to engage in debt-collection activities;
  10. refuse to cooperate in an investigation or provide confirmation of your identity or any information requested by us;
  11. conduct your business or use the DNBC Services in a manner that is likely to result in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties or other liability to us, to third parties or to you;
  12. facilitate any viruses, trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
  13. use an anonymizing proxy;
  14. use any robot, spider, other automatic device, or manual process to monitor or copy our DNBC Technology without our prior written permission;
  15. interfere or attempt to interfere with our provision of the DNBC Services;
  16. take any action that may cause us to lose any of the services from our internet service providers, payment processors, or other suppliers;
  17. use another customer’s DNBC Services;
  18. use the DNBC Services in a manner that we believe may be a violation of any applicable electronic payment network rules, card association or network rules, or Applicable Laws;
  19. use the DNBC Services to trade foreign exchange for speculative purposes or for foreign exchange arbitrage;
  20. refuse or fail to provide further information about you or your business activities that we may reasonably request;
  21. conduct your business or use the DNBC Services in a manner that leads us to receive a disproportionate number of claims; or
  22. behave in a threatening or abusive manner, or any other manner deemed unacceptable by us to our employees, consultants or other representatives.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms of Service or any other matter related to our services, you may contact us using the details provided below. We will make reasonable efforts to respond to all inquiries within a commercially reasonable timeframe.